Questions about refunds and shipping
What is the cost of shipping?
Shipping costs R99 for orders less than R450, and is free for orders over R450.
What forms of payment do you accept?
We accept South African EFT/bank transfers, as well as all major debit and credit cards using PayFast
When will I receive my order?
It will take 2-5 working days to receive your order depending on when your payment clears, and where you are located. If you're in a rush to receive your order, please use the PayFast payment method.
Do you auto-ship products or offer subscriptions?
No, we do not offer any subscriptions and will never charge your card automatically.
How does your refund policy work?
We offer a 90-day unconditional money-back guarantee that will refund you without asking you to return the opened bottle.
IMPORTANT: We reserve the right to ask for returns on orders that contain two or more of the same item. Limit one refund per household.
Please note that our refund policy does not apply should you purchase the products from a retail outlet. Should you purchase the products from a retail outlet other than our website or Takealot, you will need to contact the retail store where you purchased the item from and follow their refund policy. Read more details here.
Do you ship internationally?
We do not ship products outside of South Africa.
Questions on Hair Transformation Challenge
What can I win?
The winner will receive a whopping R5,000 in cash! No tricks, no gimmicks!
How do I enter the challenge?
You can purchase any Cowgirls product. Once you order, you'll get an email that gives you more information.
On top of that, when you order you get access to ALL future challenges for free (we have about 4 per year.) Yes, this means you get multiple chances to win that R5,000 prize!
Do Takealot orders count?
Yes, you can still enter the competition if you purchased from Takealot.
Contact our support team here and they'll send you the details on how to get started.
When does the challenge end?
The challenge will end the last week of June 2024. Winner will be selected and announced on the the 1st of July 2024.
When does entry to the challenge close?
Entry to the challenge closes on the 15th of April 2024. So make sure you place your order today to avoid missing out.
How are winners selected?
Ultimately it all comes down to results. The person that has the most significant hair growth gets the prize! This motivates everyone to consistently use the Cowgirls products to achieve healthier hair, which is our ultimate goal. To help as many women reach their desired hair growth goals as possible.
Questions about products
Which Clicks Stores stock Cowgirls?
Our Cowgirls products are available at these Clicks Stores.
Where else can I buy Cowgirls?
You can purchase our Cowgirls products online at Takealot and on the Clicks Online Store.
You can also find Cowgirls at these Clicks Stores.
Are your products tested on animals, or do they contain harmful ingredients?
Our products are not tested on animals and do not contain any harmful ingredients. All our products are 100% sulfate, paraben & dye-free.
Where is Cowgirls manufactured?
We're proud to announce that Cowgirls is both formulated and manufactured right here in South Africa.
Why are Cowgirls shampoos at a lower price compared to other sulfate-free shampoos?
Cowgirls is manufactured right here in South Africa and we have strived to offer a unique product that works but at a cost-effective price bracket to our local market.
Does Cowgirls products help for hair loss caused by menopause?
One of our key ingredients in all our Cowgirls products namely, Hair & Nail Herbs tincture, Micellar Sulfate Free Shampoo & Conditioner is Saw Palmetto. Saw Palmetto has been proven to interact with estrogen receptors 12 and to help support hormonal balance during menopause.
Will Cowgirls products help for hair loss or alopecia?
Our Hair & Nail Herbs, Hair & Nail Capsules, Micellar Sulfate-Free Shampoo & Micellar Sulfate-Free Conditioner are specially formulated for alopecia, hair loss and thinning hair.
To maximize the effectiveness of your hair thickening journey, we suggest incorporating all four products into your daily routine.
Will Cowgirls products help for men for baldness?
The Hair & Nail Herbs is specially formulated for alopecia and to promote hair growth. The Sulfate-Free Shampoo and Conditioner also have active ingredients to promote hair growth. It might not reverse the baldness but should stop further hair loss. One of our key ingredients in all our Cowgirls products is Saw Palmetto. Saw Palmetto may also assist in helping to prevent Androgenic Alopecia. Androgenic Alopecia is a condition leading to hair loss in males and females, aka male and female baldness patterns. It is thought that the herb blocks the enzyme that converts testosterone to (DHT) Dihydrotestosterone. High levels of DHT are thought to be the most common factor of hair thinning.
What's the difference between the Cowgirls Hair & Nail Herbs Tincture and Capsules?
Both products are tailored to address the same problem, but the variation lies in the formulation of the supplements and your preference.
Our Hair & Nail Herbs Tincture is ideal for those who have adverse reactions to biotin and for those who don't like taking capsules in general.
Our capsules include biotin, a popular demand ingredient that supports hair, skin, and nail health. The capsules are a more convenient option for those with busy lifestyles.
Sulfate-free shampoo and conditioner
What are the active ingredients in the Cowgirls Shampoo and Conditioner?
Biotin, Caffeine and Saw Palmetto.
How do I use the Cowgirls Shampoo and Conditioner?
1.Leave shampoo in hair for 2-3 minutes.
2. Shampoo hair twice and then pat down hair with towel before conditioning.
3. Leave the conditioner in hair for 3-5 minutes.
4. After conditioning, rinse with lukewarm water first, then a final rinse with cold water.
Does Cowgirls Shampoo and Conditioner make hair grow?
There are many shampoos on the market that assist with hair growth but unfortunately, many of them contain harsh ingredients. Cowgirls Sulfate-free shampoo contains natural herbs namely saw palmetto and caffeine which have been shown to assist hair growth.
How often must I wash my hair with Cowgirls Shampoo and Conditioner?
Cowgirls Sulfate-free Shampoo & Conditioner is safe to be used daily. That said because the shampoo gives such a deep cleanse, most get away with two to three washes per week. However, it ultimately depends on how oily your hair is.
How much product should I use to achieve desired results?
With most sulfate-free shampoos you need to use quite a lot to get a good cleanse, but with our unique formulation and ingredients, you only need to use very little to get a rich lather.
Can you use the shampoo alone or must you use the conditioner as well?
For optimal results, we recommend you use the sulfate-free shampoo and conditioner along with our ‘Hair & Nail Herbs’ tincture.
Is Cowgirls Conditioner a leave-in or rinse-out conditioner?
Cowgirls Micellar Conditioner has specially been formulated to be used as either a leave-in or rinse-out conditioner. So choose your pick!
Can I use Cowgirls Shampoo & Conditioner when I am pregnant?
Our Shampoo & Conditioner is safe to use during pregnancy. The products do not contain any sulfates, parabens or dyes.
Can Cowgirls Shampoo and Conditioner be used on children?
Yes it can be, as it is hypoallergenic and is sulfate and paraben free, so it hasn't got all the nasties in there for our kids.
Hair and Nail Herbs Tincture
What are the active ingredients in the Cowgirls Hair and Nail Herbs?
Nettle, Fenugreek, Saw palmetto, Gotu Kola and Hibiscus.
How do I use the Cowgirls Hair and Nail Herbs?
Add 30 drops to water once a day, preferably taken before meals. For chronic cases of Alopecia, add 30 drops to water twice a day. Drop, Stir, Sip and watch your hair grow.
Can I use Cowgirls Hair and Nail Herbs when pregnant or breastfeeding?
No, herbal remedies should never be used by pregnant women or whilst breastfeeding.
What does the Cowgirls Hair and Nail Herbs do for nails?
It strengthens them and keeps them in better condition. Aids those who battle growing their nails, by supporting quicker growth.
Will the Cowgirls Hair and Nail Herbs increase hair growth on body & face?
No, the product is formulated to increase hair growth on your scalp, as well as to improve the condition of your nails.
Hair and Nail Capsules
What are the active ingredients in the Cowgirls Hair & Nail Capsules?
Biotin, Horsetail, Saw Palmetto, MSM, Zinc & Nicotinamide
How do I use the Cowgirls Hair & Nail Capsules?
Take one capsule once a day. Can be taken with, or without food.
Why do Cowgirl's Hair and Nail Capsules have a bad odor?
We included the ingredient MSM (known to have a bad odor) in our capsules because of its powerful impact on collagen and keratin production. While MSM does have a distinct odor, we've made the choice to prioritize results over smell. We believe that delivering real results to our customers is much more important than temporary inconveniences like odor.
Can I use Cowgirls Hair & Nail Capsules when pregnant or breastfeeding?
No, the Capsules should never be used by pregnant women or whilst breastfeeding
Questions about hair types
Is Cowgirls shampoo and conditioner only for specific hair types?
No, our products were formulated to be suitable for all different types of hair.
Will my hair feel dry after using Cowgirls products?
Unlike other sulfate-free formulas, Cowgirls was formulated to give your hair a deep clean without stripping away the natural oils that keep moisture in your hair.
What is the most effective way to use the Cowgirls products during winter?
Your hair becomes dry in the winter months due to a lack of moisture in the air. With that in mind, use Cowgirls conditioner as a leave-in conditioner instead of rinsing it out.
Can I use the Cowgirls Shampoo and Conditioner if I have dreadlocks or extensions?
Yes, our shampoo & conditioner is safe to use with dreadlocks or extensions.
Can I use the Cowgirls Shampoo and Conditioner if I have coloured/highlighted Hair?
Yes, our shampoo and conditioner are safe to use on coloured or highlighted hair and it will not strip the colour.